Empower your mobile workforce with intelligent scheduling, real-time communication, and IoT-connected service. Resolve issues faster, reduce costs, and delight customers.
Increase in first-time fix rate
Reduction in travel time
More jobs completed per day
Decrease in equipment downtime
Transform reactive service into proactive, predictive operations that drive customer loyalty and operational efficiency.
AI-powered Resource Scheduling Optimization (RSO) automatically assigns the right technician based on skills, location, availability, and priority.
Technicians have everything they need on their mobile device—work orders, customer history, parts inventory, and turn-by-turn navigation.
Connected devices detect issues before they cause downtime, automatically creating work orders and dispatching technicians proactively.
Track parts across warehouses and trucks in real-time. Technicians know exactly what's available and can request replenishment on the go.
Automated appointment reminders, real-time technician tracking, and post-service surveys keep customers informed and satisfied.
Real-time dashboards show technician utilization, first-time fix rates, and customer satisfaction—driving continuous improvement.
Resource Scheduling Optimization uses AI to automatically schedule and dispatch technicians, considering dozens of factors humans simply can't process at scale.
The Field Service mobile app gives technicians a complete toolkit—no more paper work orders, phone calls for directions, or guessing at customer history.
View job details, customer history, and equipment records instantly.
Turn-by-turn directions optimized for service vehicles.
Check inventory on truck or order parts for next-day delivery.
Digital sign-off and automatic service report generation.
Connect your equipment to Dynamics 365 Field Service and transform from reactive break-fix to proactive, predictive maintenance.
Sensors detect anomalies and create work orders before equipment fails.
Track equipment health in real-time with customizable dashboards.
AI analyzes patterns to schedule maintenance at the optimal time.
Filter replacement recommended within 14 days. Work order auto-created.
See how Dynamics 365 Field Service can help you increase efficiency, reduce costs, and delight customers.